Frequently Asked Questions
Do I need to provide cleaning supplies or equipment for my scheduled appointment?
No, you don't need to worry about a thing. We always bring our own equipment, but if you want us to use your equipment, just let us know.
Do I have to be home during the appointment?
No, it is not necessary to stay at home while we are cleaning. However, if you prefer to stay at home, or you're in home office, that's fine for us. You are the boss ;)
The only thing we need, are the instructions on how to enter your home and additional information about the places we clean, if there is anything we need to know.
My cleaner has arrived and is saying that the job cost more. Why?
We take bookings online, sight unseen. Usually, the condition of the home is fairly represented in the quote given. However, in some cases, there may be more work needed that was only able to determined once the cleaner has arrived.
We will always communicate with you to discuss the additional charges that may be applicable.
Do you clean under furniture?
We do our best to clean under furniture and behind appliances. However, for insurance reasons, we'll only move your furniture if you booked our Specialized Cleaning Service.
What if I'm not happy with the cleaning results?
Don't worry. If you are not 100% happy with the results, let us know within 24 hours, and we will send a cleaner within 2 business days to fix the issue.
Free of charge!
What is your cancellation policy?
We require 2 full business days notice if you want to cancel or change your upcoming appointment.
If you provide notice, 2 or more full business days in advance, there will be no cancellation fee.
If you provide less than 2 full business day notice, you will be charged 50% of your appointment cost.
If you cancel the appointment on the same day of your service, you will be charged 100% of your appointment cost.
If we can't get access to your home or there is no electricity or water, you will be charged 100% of your appointment cost.
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We're all humans. Things can happen. If you can't notice us 2 full business days ahead, please let us know what the reason for your cancellation is. We understand that emergencies happen, so we're always open to talking about the cancellation fee.